Terms & Conditions

Welcome to The Dolphin Camp. The Dolphin Camp ("Platform", "Website", "We", "Us", "Our") is operated by Prithvi Prasannya Solution. By accessing, browsing, registering, listing a property, or making a booking through https://thedolphincamp.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our platform.

1. About the Platform

The Dolphin Camp is an online marketplace that connects travelers with independent homestays, resorts, cottages, farm stays, eco-resorts, and other accommodation providers throughout India. The Dolphin Camp acts solely as an intermediary platform and is not the owner, operator, or manager of listed properties unless specifically stated otherwise.

2. User Eligibility

To use the Platform, you must:

• Be at least 18 years of age.
• Have the legal authority to enter into binding agreements.
• Provide accurate and complete information during registration and booking.

Users are responsible for maintaining the confidentiality of their account information.

3. Property Listings

Property owners and hosts agree that:

• All listing information is accurate and truthful.
• Photos accurately represent the property.
• Pricing, facilities, and availability are regularly updated.
• Required licenses, permits, and approvals have been obtained.

The Dolphin Camp reserves the right to approve, reject, edit, suspend, or remove any listing without prior notice. Full host standards are published in our Host Guidelines (published on the website).

4. Booking Terms

When a booking is confirmed:

• A contract is created directly between the guest and the host.
• Guests agree to comply with house rules and property policies.
• Hosts agree to honor confirmed bookings.

The Dolphin Camp is not responsible for disputes arising from accommodation services provided by hosts.

5. Payments

All payments made through the Platform are subject to applicable fees, taxes, and payment gateway charges. The Dolphin Camp may collect service fees, commission fees, convenience charges, subscription fees, or promotional fees from hosts and/or guests as applicable.

6. Cancellation & Refunds

All cancellations and refunds are governed by the published Cancellation & Refund Policy available on the Platform. Guests are advised to review the cancellation policy before confirming any booking.

7. Host Responsibilities

Hosts are responsible for:

• Maintaining cleanliness and hygiene.
• Ensuring guest safety.
• Providing services as advertised.
• Complying with local laws and regulations.
• Maintaining valid licenses where required.

Hosts shall be solely responsible for any claims arising from their accommodation services.

8. Guest Responsibilities

Guests agree to:

• Respect property rules.
• Treat staff and hosts respectfully.
• Avoid damaging property.
• Comply with local laws.
• Provide valid identification when required.

Guests may be held financially responsible for damages caused during their stay.

9. Prohibited Activities

Users shall not:

• Submit false information.
• Engage in fraudulent bookings.
• Use the Platform for unlawful activities.
• Upload offensive, illegal, or misleading content.
• Interfere with the operation of the Platform.

Violation may result in immediate account suspension or termination.

10. Intellectual Property

All website content including logos, text, graphics, designs, images, and software are the property of The Dolphin Camp or its licensors and are protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

11. Reviews and Ratings

Guests may submit reviews based on genuine experiences. The Dolphin Camp reserves the right to remove reviews that are fraudulent, offensive, defamatory, misleading, or in violation of applicable laws.

12. Limitation of Liability

The Dolphin Camp and Prithvi Prasannya Solution shall not be liable for:

• Property conditions
• Service quality issues
• Host actions or omissions
• Guest actions or omissions
• Property damage
• Personal injury
• Theft, loss, or damage of belongings
• Travel disruptions
• Natural disasters

Users access and use listed accommodations at their own risk.

13. Indemnification

Users agree to indemnify and hold harmless The Dolphin Camp, Prithvi Prasannya Solution, its employees, partners, and affiliates against any claims, losses, liabilities, damages, or expenses arising from violation of these Terms, misuse of the Platform, or breach of applicable laws.

14. Privacy

Use of the Platform is also governed by our Privacy Policy. By using the Platform, users consent to the collection and processing of information as described in the Privacy Policy.

15. Suspension and Termination

The Dolphin Camp reserves the right to suspend or terminate any account or listing that violates these Terms, engages in fraudulent conduct, causes harm to guests, hosts, or the Platform, or damages the reputation of the Platform.

16. Changes to Terms

The Dolphin Camp may update these Terms & Conditions at any time without prior notice. Updated terms shall become effective immediately upon publication on the website. Continued use of the Platform constitutes acceptance of such updates.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts of Kolkata, West Bengal, India.

18. Contact Information

The Dolphin Camp — Operated by Prithvi Prasannya Solution
Website: https://thedolphincamp.com
Email: info@thedolphincamp.com

For legal, booking, host registration, or support-related matters, users may contact us through the official communication channels provided on the website.

By accessing or using The Dolphin Camp, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.