Cancellation & Refund Policy

The Dolphin Camp is a marketplace platform connecting guests with independent homestays, resorts, cottages, farm stays, eco-resorts, and other accommodation providers across India. By making a booking through The Dolphin Camp, guests agree to the following cancellation and refund terms.

1. Cancellation by Guest

Guests may cancel their booking by contacting the property owner or The Dolphin Camp support team. Refunds shall be processed according to the following schedule:

More than 16 days before check-in — ✅ 100% Refund

• Guests will receive a full refund of the booking amount paid, excluding payment gateway charges, convenience fees, and applicable taxes, if any.

8 to 15 days before check-in — ✅ 50% Refund

• Guests will receive 50% of the booking amount paid.

0 to 7 days before check-in — ❌ No Refund

• No refund shall be applicable for cancellations made within 7 days prior to the scheduled check-in date.

2. No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior cancellation, the booking will be treated as a No-Show, and no refund will be provided.

3. Early Check-Out

No refund shall be issued for:

• Early departure
• Unused room nights
• Unused meals
• Unused services included in the booking package

4. Host Cancellation

In the event a host cancels a confirmed booking:

• The guest will receive a full refund of the amount paid through The Dolphin Camp.
• The Dolphin Camp may assist the guest in finding alternative accommodation, subject to availability.

5. Force Majeure

Refunds may not be applicable for cancellations caused by events beyond the reasonable control of the host or The Dolphin Camp, including but not limited to:

• Natural disasters
• Floods
• Cyclones
• Earthquakes
• Government restrictions
• Epidemics or pandemics
• Transportation shutdowns
• Civil disturbances

Any refund under such circumstances shall be subject to the individual property's policy and applicable law.

6. Refund Processing

Approved refunds will generally be processed within:

• 7–15 business days for UPI and bank transfers
• 7–21 business days for credit/debit card payments

Processing times may vary depending on banks and payment service providers.

7. Service Charges

Payment gateway fees, taxes, convenience charges, and other non-refundable charges may be deducted from the refund amount where applicable.

8. Contact for Cancellation Requests

For cancellation requests, guests should provide:

• Booking ID
• Guest Name
• Property Name
• Check-In Date
• Registered Mobile Number

Contact Details
The Dolphin Camp — Operated by Prithvi Prasannya Solution
Website: https://thedolphincamp.com
Email: info@thedolphincamp.com

By booking through The Dolphin Camp, guests acknowledge that they have read, understood, and agreed to this Cancellation & Refund Policy.